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How many of you have used some sort chat, social media channel, form or other tool for online customer service? What are your experiences? Has it been successful? Have you been happy afterwards? I have used and most of the times it has been a big dissappointment! And I am not talking about web shops as such Read more about Online customer service – does it exist?[…]
When I start talking about emotions online others quite often react and think I mean the dating sites for those wanting to find the significant other. This usually also leads to another discussion topic – can one really trust on the emotions shown in virtual environment and can you trust anything that is mentioned online. Well, Read more about Emotions online – not just something for dating sites[…]
Why is it so hard for companies to understand that communication in social media in conversation? It is not mere advertising or stories managed by companies. It is not about hiding your mistakes and negative comments by customers. Social media is SOCIAL! It is all about communities and user-generated information, so forget the old fashioned Read more about Why, oh why?[…]